Friday, December 20, 2013

Stream Global Services recognized by Dakota-Scott Workforce Investment Board

Stream Global Services received the 2013 Business Champion Award at the Dakota-Scott Workforce Investment Board's (WIB) annual legislative and awards event Dec. 13 at the Eagan Community Center. The Business Champion Award recognizes an outstanding company that uses WorkForce Center services such as job fairs, job postings or training.


Stream delivers sales, customer care and technical support services on behalf of many Fortune 1000 companies through a global network of approximately 56 call centers in 22 countries with more than 40,000 employees. One of the company's core areas of focus is "Building Careers" — helping employees grow their skills and opening doors to broader career possibilities. Stream believes this pays off in the quality of job applicants, as well as employee longevity.


In 2012, Stream moved its corporate offices to Eagan and established a facility for call center operations. Locally, it has made a significant impact working with WorkForce Centers, Inver Hills Community College and Apple Valley High School. Very quickly, company staff connected with the WorkForce Centers and became a valued partner in recruiting job seekers by being the Business of the Day and participating in job fairs and mini job fairs.


Through a community partnership with Stream, Inver Hills Community College submitted a grant to create InverPrep-Math, a program that prepares 11th- and 12th-grade students and working adults for college-level math through on-site instruction at the company. IHCC built a strong relationship with Stream and provided consultative guidance and expertise regarding educational program offerings for call center employees. In addition, Inver Hills students have conducted service learning projects at Stream.


Finally, Stream also supported the pilot of the Career Hub, a nonprofit organization offering alternative learning and workforce programs for 11th- and 12th-grade students enrolled at Apple Valley High School. Forty-nine students participated in the summer school Earn-to-Learn pilot program funded by Stream. They gained workplace experience, earned high school credits and learned about the responsibility of becoming an employee.


"Our students were very thankful for this opportunity and benefited in countless ways," Apple Valley High School assistant principal Michael Bolsoni said, adding that one senior in the summer program was hired into a full-time position at Stream Global last summer.

Gail Morrison (left), of the Dakota-Scott Workforce Investment Board, presents the Business Champion Award to Jen Menke of Stream Global Services.

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